01-07-2016 10:09 PM
We just purchased an imageCLASS MF227dw and set it up today. One of the primary uses will be scanning multi-page documents using the automatic feeder. However, every document scanned has a line of blank space, dead center down the entire page. I removed the plastic guide sheet and cleaned it with a damp, lint-free cloth, as well as the glass beneath it, but the issue persists. Scanning from the platen glass works fine. Could someone please provide assistance? Thanks in advance.
01/20/2026: New firmware updates are available.
11/20/2025: New firmware updates are available.
EOS R5 Mark II - Version 1.2.0
PowerShot G7 X Mark III - Version 1.4.0
PowerShot SX740 HS - Version 1.0.2
10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
Speedlite EL-1 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.2.0
7/17/2025: New firmware updates are available.
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.