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MF toolbox crash (Kernelbase.dll error)

zm
Apprentice

MF Toolbox (ver. 4.9) keeps crashing after scanning a few pages in the auto-feeder.

 

I get this error:

Faulting application name: MfTBox.exe, version: 1.0.17.0, time stamp: 0x559f8b91
Faulting module name: KERNELBASE.dll, version: 10.0.17134.556, time stamp: 0xadca2670
Exception code: 0xc00000fd
Fault offset: 0x0010590c
Faulting process id: 0x1ec
Faulting application start time: 0x01d4e6244723b82c
Faulting application path: C:\Program Files (x86)\Canon\MF Toolbox Ver4.9\MfTBox.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 1846f222-5065-4187-92fc-0cb7d3a2601b
Faulting package full name:
Faulting package-relative application ID

5 REPLIES 5

Danny
Moderator
Moderator

Hi, zm!

So that the Community can help you better, we need to know exactly which Canon printer model you're using and which version of Windows is on your computer. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Thanks for the quick reply!

 

My printer: Canon i-SENSYS MF229dw

System: Windows 10 Pro 64-bit (10.0, Build 17134)

 

The crash occurs after attemps to scan over 6-9 pages. MF toolbox crashes from the computer. The printer shows "an error has occured" and quits scanning. That's pretty much it.

Thanks for the information, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA.  The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Thanks for choosing Canon!

Firstly you need to download the latest Canon MF Toolbox from the Canon website. .

Once downloaded, install the application.

Once installed, right click on the application icon and select

Move to the compatibility tab and select the checkbox behind “Run this program in compatibility mode for”

From the drop-down list, select “Windows 7”

Mohafez
Contributor

Firstly you need to download the latest Canon MF Toolbox from the Canon website. Go to this link to enter your scanner’s model and follow the on-screen instructions to download the utility.

Once downloaded, install the application.

Once installed, right click on the application icon and select

Move to the compatibility tab and select the checkbox behind “Run this program in compatibility mode for”

From the drop-down list, select “Windows 7”

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