11-05-2017 12:13 PM
I can print fine with a USB cord, but when I try to scan it says the computer is not connected. I've tried turning everything on and off and disconnecting and reconnecting the cord. Presently running windows 10, with latest Canon software, driver, patch from canon.com. Thanks
11-06-2017 05:01 PM
11-06-2017 05:08 PM
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11-08-2017 02:18 PM
11-16-2017 12:53 PM
So that I may better assist you, I will need some more information about your situation. Do you mind answering a few questions?
1. Before you downloaded the Patch for Network Scan, USB Scan from our web site, did you download and install the drivers and MF Toolbox from our web site? If so, did you restart or reboot (turn off the power) your computer before downloading the patch?
2. Is there an error message appearing on the computer or printer when attempting to scan from your computer from the MF Toolbox software? If so, please list the message verbatim.
Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team: