MAXIFY MB2020 Problem with changing my ink cartridges

[SalBurrows]

I have a older model MB2020 canon printer. Last month when my black ink finished I went to staples to get a new cartridge to replace the ink. Before this we were using an amazon brand. Everything seemed to be okay when I installed the new cartridge in and ran a test page. As we started to use it we noticed our print outs were starting to get more streaky so we ran some nozzle cleaning and deep cleaning cycles but it wasn't improving and in fact getting worse and then the black ink started to not appear at all. The printer was not detecting that we were not getting any ink on our pages. So I figured why not just keep printing something until it detects it or the computer will tell me to replace the cartridge when no ink was detected. Well that didn't happen. Instead of telling me my ink was empty a question mark appeared on to of the black ink instead of an exclamation mark to tell me to change the cartridge. When I clicked on this question mark it would tell me that the printer cannot detect the ink levels and an error code of 1660 would appear. I clearly remember hearing the click when installing it and it accepted it. Now I cannot access the cartridges at all to change it. We tried several troubleshoots on the canon website and nothing has worked. Can someone please help? It worked just fine before this happened. Thank you.

[dexman335]

Is the new ink Canon OEM or an alternate brand? 🤔

[Missnat71]

Hello, looks like no one answered to the problem.  I have the exact same problem with the exact same machine.  Can anyone help please ?

[dexman335]

This particular topic is about 2 years old. Might be best to open a new topic and post the URL to this old one for cross-referenceing.

Either way...some more information to start the ball rolling. If the problem is identical the old one, off brand ink was used and now printouts are not looking good and the printer is no longer able to determine the ink level in the cartridge.

Is this the case 🤔

[Missnat71]

So far, yes. I was finally able to change the cartridges to another brand, but nothing prints out with the new cartridges. If off-brand cartridges are not supposed to work, they should stop selling them !! I can’t afford to re-buy more cartridges so soon after buying these ones.  Any help would be appreciated. Thanks.