Showing results for 
Show  only  | Search instead for 
Did you mean: 

MAXIFY MB2020 Problem with changing my ink cartridges


I have a older model MB2020 canon printer. Last month when my black ink finished I went to staples to get a new cartridge to replace the ink. Before this we were using an amazon brand. Everything seemed to be okay when I installed the new cartridge in and ran a test page. As we started to use it we noticed our print outs were starting to get more streaky so we ran some nozzle cleaning and deep cleaning cycles but it wasn't improving and in fact getting worse and then the black ink started to not appear at all. The printer was not detecting that we were not getting any ink on our pages. So I figured why not just keep printing something until it detects it or the computer will tell me to replace the cartridge when no ink was detected. Well that didn't happen. Instead of telling me my ink was empty a question mark appeared on to of the black ink instead of an exclamation mark to tell me to change the cartridge. When I clicked on this question mark it would tell me that the printer cannot detect the ink levels and an error code of 1660 would appear. I clearly remember hearing the click when installing it and it accepted it. Now I cannot access the cartridges at all to change it. We tried several troubleshoots on the canon website and nothing has worked. Can someone please help? It worked just fine before this happened. Thank you.



Is the new ink Canon OEM or an alternate brand? 🤔

03/14/2023: New firmware version 1.8.1 is available for EOS R6

03/02/2023: New Firmware Updates Are Available:

EOS R7 - Version 1.3.0EOS R10 - Version 1.3.0
02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version is available for EOS-C500 Mark II
05/26/2022: New firmware version is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version is available for EOS R5 C
03/23/2022: New firmware version is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.