04-02-2024
12:33 PM
- last edited on
04-02-2024
12:39 PM
by
Danny
My Maxify6021 recently stopped feeding paper through correctly. It keeps jamming and if I can get it to print, it can only be one at a time or the second paper jams. It's getting stuck in the back and it sounds like its printing but when I pull the paper out, nothing is on it. I have tried all the trouble and cleaning, I possibly could. PLEASE HELP!!!
03-12-2025 01:37 PM
Hello,
We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.
1. What error code do you get along with the paper jam message?
2. What size and type of paper are you printing on?
03/18/2025: New firmware updates are available.
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