Ink smudging when printing

[msnow]

I am working with a Cannon MF410 series UFR II. I am trying to print a certificate. The paper is a little thicker than regular paper like card stock. I have printed these certificates many times without any problems, but today it started smudging the ink accross the page. I tried using the cleaning paper and changing the toner to a brand new one, but neither worked. Any suggestions?

[Patrice]

Hi msnow.

I will be able to assist you.

Have you performed the fixing unit cleaning by following the instructions below?

1.  Press  and tap <Menu>.

2.  Tap <Adjustment/Maintenance>.

3.  Tap <Clean Fixing Assembly>.

4.  Check that the size and type of paper displayed is loaded in the machine, and tap <OK>.

5.  Tap <Start>.

The cleaning sheet is printed out.

6.  Load the printed cleaning sheet in the multi-purpose tray, with the printed side face down.

If paper remains in the multi-purpose tray

Remove the loaded paper before loading the cleaning sheet.

7.  Tap <OK>.

If you have performed the cleaning, or  the issue persists after perform the cleaning two times, then it is recommended that you call us at 1-800-OK-CANON (1-800-652-2666) for further assistance.