02-25-2018 01:41 PM
I cannot get this thing to scan. It's been one problem after another. The latest problem is this:
These are the steps I can go through:
1) Can press "Scan" on printer window
2) Can choose "computer" under select the scan type
3) Can choose "B&W scan" under Select Scan Type
4) I then press the start button
5) I CANNOT choose 2 of the options listed. One is my name, the other is B&W scan. Nothing happens when I touch either of these., then eventually it comes up "an error occurred"
05-23-2018 11:37 AM
In order to prperly assist you, I will just need to know what operagting system you are running? Additinoally, can you scan using the steps when you click HERE?
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