ImageClass LBP6030w won't connect on wifi and won't duplex, but will for other users

[MelissaD1]

My printer works, but I can only connect through USB, and cannot change duplex settings.

Other users in the office have no problem with either of these things.  Any guidance or ideas to check would be appreciated.  We've reconnected to network.  I've uninstalled and reinstalled to no avail.

[Hector]

Hello,

We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.

1.What version of the Mac or Windows operating system are you using?

2.When you try to duplex do you get an error or what happens?