IR C2880i is claiming a 'paper jam' but nothing is blocking it when I pull out paper to unjam

[sharker12]

Hello - our IR C2880i is claiming a 'paper jam' but nothing is blocking it when I pull out paper to unjam it. This happens continuously and I've tried turning off/unplugging. Please let me know what I can do. Thank you!

[SamanthaW]

Thanks for posting in the Canon Forums!

Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you! If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers who are in your area! 

[sharker12]

Understood! Thanks for the response I will contact our dealer