06-29-2015 01:36 PM - edited 06-29-2015 01:36 PM
Each time we print a small puddle forms under the left side of the printer but we can't see it when it is dripping. There is no sign of anything coming from the machine. I changed the maintenance cartridge but it didn't help. Anyone had this problem before and have a suggestion?
06-29-2015 01:57 PM
Thanks for posting! Canon does not provide direct support for imagePROGRAF series products, but your dealer will be able to help you! If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers who are in your area!
07-24-2015 11:10 AM
hi, did you manage to find the source of the problem?
i am about to purchase the same printer and have discovered a small puddle of ink on the left side floor. The people selling it have moved it out of their office without doing the "move printer" function on the menu. I figured the machine has spilt ink from the move...now I'm not sure whether i should proceed with the purchase, thinking if there is ink on the circuit board, moving it to my house might swish it around and it won't work once I get it here.