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Occasional Contributor
Posts: 5
Registered: ‎11-29-2015

I receive an error code of 5,157,69 when trying to scan using my MX922 all-in-one.

I receive an error code of 5.157,69 when trying to scan using my MX922 all-in-one. I am able to print and copy. Cannot scan. I found a thred suggesting someone use microsoft paint to scan - that worked for me. However I'd like a solution rather than a work around. Any ideas? 

 

I am on windows 10. 

 

Thanks. 

 

Susan

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Product Expert
Posts: 3,156
Registered: ‎10-16-2012

Re: I receive an error code of 5,157,69 when trying to scan using my MX922 all-in-one.

Hello.

 

Is any other information included with the error when you are unable to scan?

 

If immediate assistance is needed, find more help at Contact Us.

 

 

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New Contributor
Posts: 1
Registered: ‎06-01-2019

Re: I receive an error code of 5,157,69 when trying to scan using my MX922 all-in-one.

Hey, I'm having the same problem.  Did you solve yours??

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