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I receive an error code of 5,157,69 when trying to scan using my MX922 all-in-one.

skeating
Contributor

I receive an error code of 5.157,69 when trying to scan using my MX922 all-in-one. I am able to print and copy. Cannot scan. I found a thred suggesting someone use microsoft paint to scan - that worked for me. However I'd like a solution rather than a work around. Any ideas? 

 

I am on windows 10. 

 

Thanks. 

 

Susan

2 REPLIES 2

Michael
Product Expert
Product Expert

Hello.

 

Is any other information included with the error when you are unable to scan?

 

If immediate assistance is needed, find more help at Contact Us.

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

kguckenberger
Apprentice

Hey, I'm having the same problem.  Did you solve yours??

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