cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I Have Canon printer MF 4320 -4350 that have a error light that will not go off.

decatur
Apprentice
2 REPLIES 2

Deborah
Enthusiast

Hi Decatur,

 

Based on the model numbers given, you have an imageCLASS MF4350d.  If the error light is solid, you'll want to first confirm if an error message or code is displayed in the LCD that requires attention or any steps to be taken (Ex: Paper Jam; Low Toner). 

 

However, if an error message or code is not displayed, a process of elimination will need to be performed to determine the cause of the error light:

 

1.  Try pressing the <Stop/Reset> button and wait 1-3 minutes without pressing any additional buttons.  This will allow your laser product to adjust and then respond. 

 

2.  Check all areas of your machine to remove any jammed paper: Automatic Document Feeder, inside and under toner cartridge; Cassette or Multi-purpose Tray, Rear Panel. If an obstruction is removed, reset the machine's power for 30 seconds to clear the error.

 

3.  Disconnect the USB cable, telephone cord(s) and power cord from your machine.  Wait 1 minute.  Then, only reconnect the power cord.  Check to see if the error light returns.

 

4.  If the menu is accessible, please try the following to check and clear the Status Monitor of any pending jobs in memory on the unit to further isolate the cause of the issue.  Check the following: TX/RX Status, TX/RX Log, Print Status, Report Status.  To access: Press <Status Monitor/Job Cancel>; then use < or > to scroll to each status area, make selection to cancel job, and press <OK>.

 

5.  Unplug the unit again for 10 - 30 mins. to fully reset.  If your product is plugged into a surge strip, please connect directly to a known working wall outlet to confirm full power is being received.

 

Note:  If the unit is in a room that is very cool, cold or has humidity, please try testing the unit in a different room.

 

If unresolved or a specific error code is being displayed, please Contact Us for further assistance.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Mine is a mf 4350d.  I tried everything you suggest. It has been working fine for a few years and now after I just put new $94 toner in it and it's my busiest time of the year  it decided to have a phantom paper jam. I am now waiting the final 30 minutes to see if it helps.

 

Announcements
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
10/14/2022: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
09/19/2022: New firmware version 1.0.4.1 is available for EOS C70
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!