GX7021 Sold as New on Amazon - Is Used. What Can I Do?

[PayItfForward]

I wanted to share my experience and seek assistance regarding an issue with a recent purchase. I have owned two Canon printers thus far, and they have been fantastic. The first one, in particular, has been exceptional—it printed for what seemed like forever without needing a refill, and I hardly ever had to replace the maintenance cartridge. This first printer has lasted well over three years, enduring multiple employers, businesses, and companies, and it still works perfectly to this day.

Given my positive experience, I decided to purchase another Canon printer for a different office location. However, the new printer I received was quite disappointing. Right out of the box, it did not look new. It had dents, dings, and surface scratches all over the body. When I checked the ink cartridges, they were not sealed in plastic casings as they usually are when new. Instead, the cartridges had stains and appeared to have been refilled.

Upon turning on the printer, I discovered that the maintenance cartridge was severely used, with only about 20-25% of its life left. The general wear and tear, especially on the printer’s wheels, suggest that it has already printed over 10,000 pages.

I’ve attached a picture below to show exactly what I’m seeing. This printer was advertised as new, but the condition indicates otherwise. This seems like false advertisement, and I paid just short of $600 for this printer, expecting a brand new product.

Can Canon support assist me in reaching out to the retailer to address this issue? Additionally, is there any action Canon can take regarding this false advertisement claim?

Thank you for your attention to this matter.

[PayItfForward]

[Stephen · Accepted solution]

I hate to be the bearer of bad news, but Amazon.com Services, Inc. is a different company from Amazon.com.

You can see the complete list of Authorized Dealers HERE, and see that the company listed is "Amazon.com:"

Your first course of action would be to consult Amazon to let them know you received a used piece of equipment and give them the opportunity to make the situation right. This wouldn't be considered a warranty claim because the unit isn't malfunctioning. Selling you a new product would be the seller's responsibility. 

[PayItfForward]

Bearer of bad news, yes, but learned something new today. Thank you for this information. I appreciate it very much!

[shadowsports]

~Thank you Stephen.