Color imageCLASS MF8380Cdw will no longer scan with Windows 11

[MCBenn]

Hi all. My MF8380Cdw will no longer scan post-update to Windows 11. Still prints normally. So far I've only tried uninstalling and re-installing the printer driver.

Any advice? Thank you.

[Danny]

Hi, MCBenn!

So that the Community can help you better, we need to know whether your printer and your computer talk to each other via a USB cable or Wi-Fi. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[shadowsports · Accepted solution]

Greetings,

See this page:

Canon Support for Color imageCLASS MF8380Cdw | Canon U.S.A., Inc.

Then:

Pay particular attentiontion to the instructions.  Then install the Network USB Patch to resolve scanning issues:

Hope this helps.

[MCBenn]

Rick,

Thank you for pointing me in the right direction. Following that order of operations complete with the patch restored my scanning function (over an office network for the record). I appreciate you!

Michael

[shadowsports]

Thanks Michael!  Appreciate your reply.