12-07-2024 03:12 PM
Just installed new Canon ink into printer and the print quality is bad. There are bands of faded print going horizontally across the photo images. I’m not real tech handy so I’m struggling. We are experiencing a cold snap so I’m wondering if the room temp is affecting it. I’ve turned up the thermostat here in my studio to see if that helps. Any suggestions would be greatly appreciated.
09-24-2025 10:59 AM
Hello,
We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.
1. What type of paper are you printing on?
2. When printing from the computer, what paper type do you select?
3.What version of the Mac or Windows operating system are you using on your computer?
4.Do you only run into the issue when printing photos?
12/18/2025: New firmware updates are available.
11/20/2025: New firmware updates are available.
EOS R5 Mark II - Version 1.2.0
PowerShot G7 X Mark III - Version 1.4.0
PowerShot SX740 HS - Version 1.0.2
10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
Speedlite EL-1 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.2.0
7/17/2025: New firmware updates are available.
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.