08-30-2019 11:47 PM
I have a relatively new Canon Imageclass mf424dw printer that has just started to smudge the paper when I print. It does it on regular paper and on cardstock, both through the multi-purpose tray and the drawer. I ran the "Clean Fixing Assembly" and "Clean Feeder" functions, but it is still doing it. I am using the cartridge that came with the printer.
Since Canon (frustratingly) only offers telephone support for printers (and only on weekdays), I would really appreciate it if anyone has any advice. This shouldn't be a problem with a new printer. I'm halfway tempted to return it, but would rather just get it working.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.