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Posts: 3
Registered: ‎08-24-2019

Canon imageclass mf424dw printer smudging

I have a relatively new Canon Imageclass mf424dw printer that has just started to smudge the paper when I print.  It does it on regular paper and on cardstock, both through the multi-purpose tray and the drawer.  I ran the "Clean Fixing Assembly" and "Clean Feeder" functions, but it is still doing it.  I am using the cartridge that came with the printer.

 

Since Canon (frustratingly) only offers telephone support for printers (and only on weekdays), I would really appreciate it if anyone has any advice.  This shouldn't be a problem with a new printer.  I'm halfway tempted to return it, but would rather just get it working.

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