08-30-2019 11:47 PM
I have a relatively new Canon Imageclass mf424dw printer that has just started to smudge the paper when I print. It does it on regular paper and on cardstock, both through the multi-purpose tray and the drawer. I ran the "Clean Fixing Assembly" and "Clean Feeder" functions, but it is still doing it. I am using the cartridge that came with the printer.
Since Canon (frustratingly) only offers telephone support for printers (and only on weekdays), I would really appreciate it if anyone has any advice. This shouldn't be a problem with a new printer. I'm halfway tempted to return it, but would rather just get it working.
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.