Canon iR 5240 airprint asking for a password

[javond01]

When trying to print from an iOS device on the same network as the printer, I see the printer listed, but it asks for a username and password. None of my other AirPrint printers ask for this, and I don't know what the user or password would be. I tried using the credentials I use to access the management webpage of the printer, but that didn't work. I would like to make it so it doesn't ask for credentials. Thanks.

[Danny]

Hi, javond01!

Thanks for posting! While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!