Canon MF733Cdw will not connect to network

[melosea]

I have a canon MF733CDW wireless printer that was working but somehow stopped. I can print from my cellphone to it but not my laptop(windows 10). I've reset it and the status says it is "connected" but it really isn't. It even shows an IP address but the gateway address is 0.0.0.0. My laptop cannot find it and the ping is not working. They are on the same network.

[Darius]

Hi melosea.

If the MF733Cdw is working with the phone, then it is working correctly.  Refer to the computer's support for help correcting the problem.

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