Canon MF270 Scan doesn't work while printing does

[Khodgens]

Canon Generic Plus UFR II V290

I've been through a lot of printers and scanners and have not found another more frustrating than this Canon printer/scanner. I have to reconnect it constantly, and while it will print immediately from any device, it will hardly connect to scan to any device. I have to fight with it for nearly an hour every single time I need to use the scanner, and I purchased two of these for my home and office to use for work. I am wasting so much time with these machines that will not "connect" even though it IS CONNECTED. It doesn't matter if it's WIFI or connected with USB, it always gives me the same "Connect to the Computer" message. I have been through countless tutorials and threads and suggestions. I have reinstalled the driver over again and again, entered the password into the machine again and again to connect to the network. Of course I am past the return window, spending so many hours fighting with this machine that I can't return it anymore but I will never buy a Canon device again at this rate. 

[shadowsports]

Greetings,

I think you should give Canon Support a call.  

Start by registering your devices in your MyCanon portal.

MyCanon https://share.google/C7pQW1Z357ui70Pql

Then call 800-652-2666

[Danny]

Thanks for joining the conversation, Khodgens!

So that the Community can help you better, we need to know exactly which Canon printer model you're using within the MF270 series.  The model number should appear on the front of the unit at the lower right. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!