Canon MF Scan Utility not working with Canon MF269dw printer

[Mike71]

I bought a new computer, and I switched my printer's USB cable from the old computer (Windows 10) to the new (Windows 11).  I can print to the printer, but the MF Scan utility says that it "cannot communicate with the scanner."  I have tried to download the latest drivers to update, but when it tries to install it to the printer, I get the "Cannot confirm connection between device and computer" error.  I have tried unplugging the USB and turning the printer on and off, but I get the same error. 

The Windows Fax and Scan app does work with the printer, but I need the MF Scan Utility.  I should add that the printer has been updated with the latest firmware.  Any ideas?

[Mike71 · Accepted solution]

This was resolved by Canon tech support.  There is a known Windows 11 issue with USB.  I do not know if Microsoft has an existing patch for it, but I switched to wireless instead.  Once I switched to a wireless connection, the MF Scan utility worked fine.  Hope this helps someone.

[vmvgbui]

I am having the same problem using wireless connection.