Canon ImageClass MF8580Cdw-Copy Function not working

[hemeco]

We have an Canon ImageClass MF8580Cdw, When document in placed on adf or on flat bed and if copy function is selected, nothing works. the LED on start buttons (B/W & Color) does not glow nor it  function

[Patrice]

Hi hemeco.

I will be able to assist you.

If the printer is plugged into a surge protector please power it off, unplug it for ten minutes, and then plug it directly into a wall outlet.  If the issue persists, it is recommended that you contact our telephone technical support group at 1-800-OK-CANON (1-800-652-2666) for further assistance.