Canon IR 4045 error code won't clear

[PercibleIan]

Hi,

I have a Canon ImageRunner 4045 in my office.  It just had a paper jam and now the error code won't clear despite removing the jam and all paper (even from the paper tray) from the machine.

The touch screen on the copier is showing error code "000a0d" and is giving directions on how to clear the jam.  I've followed the directions and the machine is not resetting after closing all covers.  I've turned the machine off and disconnected it form the main power outlet.  The error remains even after the copier is plugged back in a turned on again.

Is there a way to manually reset the machine?  As it's not resetting itself automatically.

Thanks!

[SamanthaW]

Thanks for posting!

While our Forum Community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you!

If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers who are in your area!