Canon D530/D560 scanner scanner scanner lid closed too hard now broke?

[Sativarg]

Hello Cannon community, I am using Windows Ten up to date. 64 bit The printer is Canon D530/D560 V4 with latest drivers installed for windows 64. I have two Canon D530/D560 now. I was so happy to get the second and used one after the first slid against the wall and the scanner got stuck some how. I am blind and got great help turning on the remote or computer mode with the buttons... thanks again. Now the new scanner is broke the exact same way as the old one. Bumping the unit just right seems to force the scan head out of alignment? Before I let the lid/scanner slip down the twain driver said: Scanning has been cancelled. Code : 110,0,0 I lifted the scanner up to feel around and when I tried to let it down slowly it suddenly came to a top dead center sort of point and then slammed when I went further. Now when starting in the self test it grinds like the scan head is stuck or has been driven beyond some sort of indicator/detector. As this is the second cannon of the same model I have trashed I thought perhaps this is a simple problem that many people have... I hope? The self test at start seems to fail and so the printer will not print unless I trick it... I can not read the little screen by the way as I am blind. I can print if I trick the printer by shutting off and then printing to the printer queue and then turn the printer with the power button . It will print some pages if not all of a document then. ... thank you so much for being here. chuck

[dexman335]

It seems like both printers are in need of repair. Now I did a quick check and the 530 dates back to around 2013. That is old.

My thought would be to retire both printers and update them with a newer model, such as the imageCLASS MF753Cdw. 🤔

[Sativarg]

Hello dexman335,

I do not like WIFI. I do not like electronic waist. I like both printers. I had hoped that such a simple problem would have a solution I could use. Both got bumped and the scan head was knocked out of alignment. That seems as if it should be common and many people should  have had it.

thanks for the suggestion though... Please any one ever get scan bumped problem and solution?

thanks

chuck

[dexman335]

Adjustment/alignment of moving internal parts would need to be made by a repair facility. It wouldn't be something that an end user would do.

Current, and more recent printers do have WIFI capability, but they also can be connected directly to a computer via a USB cable, or, to a router/switch via an Ethernet cable.

But, getting back to the main topic, contact Canon Support to obtain information concerning the repair of the two printers.