12-08-2019 12:38 AM
hi all ... please help me fix my problem i need to print but the printer always tells out paper even the paper tray is full ...
12-08-2019 10:35 AM - edited 12-08-2019 10:35 AM
Greetings,
It might be helpful to rule out a physical problem with the printer or comunications / settings issues with the computer or driver.
If you turn the printer off and fill the paper tray, then turn it back on, does the printer's display show a "ready" state? No error condition, etc.
If no, there could be a physical issue with the printer. (tray not inserted properly, Sensor problem)
If yes, there is likely a problem with communication or driver setting.
Note, if you have set (or changed) the default tray the printer is expecting to feed paper from, the driver could display "Paper Empty" message when you try to print.
Something else you can try to help identify the problem:
Place a document on the scanner glass and press copy, do you get a print out of your document?
~Rick
Bay Area - CA
~R5 C (1.0.9.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
03/18/2025: New firmware updates are available.
EOS R5 Mark II - Version 1.0.3
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
09/26/2024: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.