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Brand new MAXIFY GX2020 won't print certain pages from Gmail

RG_574
Apprentice

Sometimes when printing an email from GMAIL, the job gets stuck in the queue, doesn't print, and then of course blocks all subsequent jobs.

Trying to restart the job in the queue doesn't do anything and that job and all subsequent jobs must be cancelled.

Sometimes after doing this, jobs other than the one that stuck will then print if I send them again.

Other times, I have to run the Windows troubleshooter to fix it, or turn the darn thing off and on again before it will print anything.  😠

Regardless, the problem email will NEVER print. 

  • The latest one I encountered has a screengrab in it, (copied and pasted into the email) but other similar emails print just fine
  • Printing it to a pdf, and then printing that pdf, works.
  • Printing most other GMAILs works fine.

This is INCREDIBLY annoying.  The time sink in getting around it is unacceptable.

Has anyone else run into this?

CANON FOLKS - WTF?

Any help would be very much appreciated.

TIA - Richard

 

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