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New Contributor
Posts: 2
Registered: ‎07-29-2018
Accepted Solution

AirPrint Requiring User Name and Password?

Hi All,

I'm new to Canon laser printers.  We just bought a Canon MF634Cdw All-in-One Laser Printer.  I have got it setup for the computer (Mac OS - HighSierra) but am having trouble getting it setup for my IOS devices.  When I try to print Notes or e-mail from my iPhone, it hesitates seeing it, I assume because the printer is in sleep mode.  Eventually, I can get it to show up on the phone, but haven't been able to get it to showup on the iPad.  Once I get it to showup on the iPhone I see a little lock on the far right of the printer box.  If I select it, it pops up a login box needing user name and password.  But I don't recall setting that up....  I tried to add my system manager ID and password, but it won't accept it.  The other funny thing is the little message "Incorrect Name or Password..." comes up without any further input from me except selecting the printer from the first image below.  I'm hoping someone has seen this before and knows how to fix it.  Any ideas? 

 

 IMG_3409.pngIMG_3410.png

Reputable Contributor
Posts: 996
Registered: ‎11-19-2017

Re: AirPrint Requiring User Name and Password?

Greetings,

Pleae take a look at:

 

 Network and Sharing Center > Advanced Sharing Settings and selecting “Turn off password protected sharing”

 

Turn Off

 

PP Sharing.png

 

Save Close and reboot your computer.  Test Air Print again.

Rick
Bay Area - CA
~6D2 (f/w 1.0.4) ~16-35mm f2.8L II, 50 f1.8 STM, 85 prime USM, 70-200 f2.8L IS II ~70-300 USM II ~Sigma 24-70 f2.8 Art (f/w 2.02)
~Sigma 150-600 C + TC1401 1.4x (f/w 2.00) ~Speedlite 430 EX II ~DxO PhotoLab Elite ~Windows10 Pro1903 ~EVGA RTX 2080 FTW3 Ultra
New Contributor
Posts: 2
Registered: ‎07-29-2018

Re: AirPrint Requiring User Name and Password?

I think you were referring to a Windows Operating System, but it did give me an idea of what to look for.  Initially, I looked for Netowrk and Sharing Center on my computer, but only found Network and a separate Sharing app to choose.  Niether of which offered any selections for password protection.  However, I had the idea of looking for settings on the printer itself. 

 

Solution: 

So I tried looking at Menu > Preferences > Network > Device Settings Management then decided to see what turning it off did.  So, I selected "Off."  Then I turned off the printer and turned it back on.  That seemed to do the trick.  The printer became visible as another printer on my computer and when I looked at the details of it, there were references to AirPrint in it, so I specified that it be shared and there it was in my phone, with no lock.

Thank you very much for the suggestion!

 

James


@shadowsports wrote:

Greetings,

Pleae take a look at:

 

 Network and Sharing Center > Advanced Sharing Settings and selecting “Turn off password protected sharing”

 

Turn Off

 

PP Sharing.png

 

Save Close and reboot your computer.  Test Air Print again.


 

Highlighted
Reputable Contributor
Posts: 996
Registered: ‎11-19-2017

Re: AirPrint Requiring User Name and Password?

Thanks.  You said MAC OS, sorry I missed that. 

Rick
Bay Area - CA
~6D2 (f/w 1.0.4) ~16-35mm f2.8L II, 50 f1.8 STM, 85 prime USM, 70-200 f2.8L IS II ~70-300 USM II ~Sigma 24-70 f2.8 Art (f/w 2.02)
~Sigma 150-600 C + TC1401 1.4x (f/w 2.00) ~Speedlite 430 EX II ~DxO PhotoLab Elite ~Windows10 Pro1903 ~EVGA RTX 2080 FTW3 Ultra
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