2-Sided Scanning Imageclass MF414DW

[Schoolhaus]

I am attempting to follow the directions to do double sided scanning with a double sided original on our Imageclass.

I know, based on my research that it is supposed to prompt me as to whether or not I have a 2-sided original as it does here:

http://ug.oipsrv.net/USRMA-1354-zz-SS-enUS/contents/SS249_scan_164scanning2sideddocuments.html

However, it does not. It allows me to select a location, in our case being a networked computer and that's it. 

Does anyone know how to get it to allow me to scan a 2-sided original?

[Danny]

Hi, Schoolhaus!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

[James_C]

Hi Schoolhaus 

Based on the described issue and what you have already done, It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI