Selphy CP1500 Windows 11 USB Connection Issues

[emcee]

I am brand new to the Selphy system and purchased it specifically because the product info states it can work with a PC.

I need to connect to the printer via USB to print without a wireless connection. My camera will be tethered via USB to the laptop.

• I tried allowing Windows to install the driver, but see an ! in Device Manager. Some help guides say to ignore and still print, but I got an error in Windows.
• It is my understanding that this is a Mopria supported printer, but have had no luck in Windows despite this.
• I have read that more recent Windows updates are causing the incorrect driver to be installed.
• I have gotten it to print via PC via WiFi only but this does not solve my issue. I need to connect via USB.

My keeping this printer is dependent on this functionality. Has anyone been able to resolve this and what steps did you follow? I don't understand why some Selphy printers have drivers and others don't. There should be an available driver for this printer.

[emcee]

Adding an update 

I got the USB portion to work but honestly I'm not sure how. I tried again today and suddenly it worked via USB. It installs the printer separately when used on WiFi vs USB. Because I like backup plans, I tested the WiFi connected one again. It is now stuck on a paper size of letter or A4 and grayscale.

I would muchly prefer everything work, but it seems this is just a clunky connection to Windows. I did call Canon support and their only suggestion was to try and update firmware. I understand the reliance on drivers provided via Windows, but in some cases believe a manual installation is just necessary and the driver should be available.

I saw another forum where someone used a CP1300 driver, but this did not work for me.

[emcee · Accepted solution]

Posting an update to help others

Check out https://learn.microsoft.com/en-us/answers/questions/5595659/canon-selphy-cp1500-printer-shows-wrong-...

If you can get the printer to install properly in one way, whether by wireless or cable, you can adjust settings in the other printer in regedit to fix the issue with paper size.

Ultimately, this started as it working on USB and not WiFi, then switched to the opposite.

Copied from my post in the other forum:

I went to regedit and exported the DsDriver and PrinterDriverData portions only from under the working printer and the non-working printer.

I copied all BUT the .gsd file name (from PrinterDriverData) details from the working to the non-working printer. This helped ensure the right driver was being sourced.

However, if you copy the .gsd filename so that both printers use the same one, you'll get a configuration error next time you go to print to the non-working printer.

So, I went into C:\Windows\System32\spool\V4Dirs\ and searched for the .gsd file from the non-working printer. I ran Notepad as an administrator and then opened this file. I also opened the .gsd from the working printer. they cannot use the same file

I copied everything from the working file to the non working file and saved it.

Boom, both WiFi and USB printing now works.