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SELPHY CP1300 unable to print via Windows 11

filosad
Contributor

Unable to print via USB or wireless (on same wireless network) via Windows 11.  I do not see any drivers on the Canon support site for Windows 11, any advise ?

Thanks

2 REPLIES 2

ArthurJ
Product Expert
Product Expert

Hi,

As a workaround you can try using the Windows 10 driver for the CP1300. Once you open the support page and it shows your operating system, click Windows 11 and a dropdown menu will appear. Select Windows 10 x64 and then download/install the driver. 

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Hello ArthurJ,

That was the first thing I tried and was unable to install the software.  In fact, the driver states that it did not install (either via USB or Wi-Fi).  I tried using the same driver on a Win 10 w/s, it installed w/o any issues (both on USB or Wi-Fi).  Looks like this driver does not work on any Window versions higher than ver. 10.

Now my issue is, I am getting the following error 'Paper Size is incorrect! Insert paper cassette containing correct paper size.

I am using the following:

Paper Cassette: PCP-CP400

Paper:

Postcard Size (RP-54), 100 x 148mm / 4 x 6 / 4R

Confirm settings, still same error.   Do I need a special app to print ?

Please advise, Thanks

 

 

 

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