PIXMA TR150 - only printing blue and black - no red or any other color

[lcannizz]

My TR150 is only printing black.  I did the Cleaning protocol via the Printer Assistant and the Nozzle Check pages are only printing black.  Earlier in the day it only printed black, then after I cleaned I was able to print Blue but no other color, and now after Deep Cleaning for color I can only print black again.  I've changed out the color cartridge already.  Also disconnected and reconnected the printer.  Need some help please.  

[ArthurJ]

Hi, 

Since the cleanings and deep cleaning did not resolve the issue, the printer would require service. If the printer is in its 1-year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

You can take advantage of this offer by calling the Canon Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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