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Selphy Square QX10 says new ink cartridge is unsupported

teroux
Apprentice

Hello, I’m having trouble with ink. The app is saying the new ink cartridge is ‘unsupported’. What does it mean? It is official Canon Color Ink/Label Set XS-20L Square Format Label. I am quite furious, I’ve changed ink multiple times before without any issues and now this. I have three new boxes and each is labelled ‘unsupported’ by the app. It’s 50 euros… please help 

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