Canon Selphy CP900 I cannot switch off and it does not go past Canon screen

[HansWieland]

After a break I plugged in my Selphy CP900  and pressed the on button, all that shows is the Canon screen. I cannot switch off without unplugging.

Please help.

Hans

[ArthurJ]

Hi,

Your CP900 has experienced an internal hardware failure and would need to be replaced. 

You do qualify for the Canon Upgrade Program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays. Let them know you have been working with technical support and that the Canon Upgrade Program was offered.