why does ink run out when never used? all newly installed color ink is empty again, even though I ne

[fritzmueller22]

installed all fresh ink, but all is empty again even though i never print in color. very annoying, bordering on fraud.

[ifellicantgetup]

Is it a new cartridge or a cartridge that you had refilled?

Are you sure it is actually empty vs dried out due to age?

[Michael]

Hello.

Color inks may be used depending on what you are printing.  Items such as web based content or PDF files may use composite blacks for printing.  This would require a mixture of the color inks to reproduce the color.

If you continue to have difficulties with this issue, find more help at Contact Us.

[fritzmueller22]

new cartridges, but practically never used.  now i only replaced the black and print greyscale. 

the color cartridges are empty, by whatever mechanism,  but not through printing use.

[fritzmueller22]

I am just annoyed that the color cartridges run totally dry without  evr printing a photo. of course , I hadn't  set  the printer to greyscale, but why should I  if I only print black text? What a waste.