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New Contributor
Posts: 2
Registered: ‎08-22-2019

customer support phone number not ringing??

Just paid $20 for Canon Support after spending the past 3 hours trying to connect my printer to my computer with no success; however, there is no ringing when I call the support phone number. Is this a sick joke??? 

 

The manual says I must download the software/driver to connect my printer to my computer, but when I select my OS (MAC OS X), it says it does not require any software. I've been clicking in circles for hours. I am SO fed up with Canon and can't believe that I can't even access customer support after paying for it.

Moderator
Posts: 8
Registered: ‎01-29-2019

Re: customer support phone number not ringing??

[ Edited ]

Hi! Sorry to hear you’re having a problem with our support line. We want to make sure you're dialing 1-800-652-2666. The support line  doesn't "ring"; it goes straight to "Thanks for calling Canon customer support."

New Contributor
Posts: 2
Registered: ‎08-22-2019

Re: customer support phone number not ringing??

That's the number I'm calling. There's no ring. It's just silent after I dial. 

Reputable Contributor
Posts: 901
Registered: ‎11-19-2017

Re: customer support phone number not ringing??

[ Edited ]

Are you sure you're calling the correct number?  Who did you pay that $20 to.  Lots of fake tech support sites out there.

 

 

Rick
Bay Area - CA
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