Hi, Canon2016!
So that the Community can help you better, please provide a more specific model name/number for the printers you're asking about. In recent years, we've made more than one printer model in the 1100 number range, including an inkjet printer line and a laser printer line. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/ContactCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 8 PM ET (7 AM to 5 PM PT).
Thanks and have a great day!
