03-23-2013 11:49 PM
Hi,
When printing, some lines come written with double letter effect: For example, the word "is: comes written like iiss. The letters are so close that are almost on top of each other. Some times they are so close the word looks like is written in bold letters. This does not happen to all of the text on the page, but to many parts of it. Some time it is just a phrase or two in one line, sometimes, is a whole sentence, sometimes the whole line or more is written like that. In a full page, about 3/4 of it comes like that. It looks like h---
The problem happens whether I print a word document or a web page.
I've checked Google, Microsoft forums, and Cannon forums for an answer, but can't find anything that helps.
I went to Properties and did almost everything in Maintenance: Cleaning, Head alignment, Nozzle check, Bottom plate cleaning, Alignment, Tried manual alignment in Custom Settings. I even tried cleaning inside the printer,and behind the ink cartridges with a q tip. Nothing helps.
The printing or the columns when checking the Head Alignment were not straight. After doing the alignment, they appeared straighter, but not completely straight after printing again. But I don't know how they are supposed to look like.
In Word, I tried double checking my page set up, and also double checked my format and style settings. All was fine there.
My printer is only about 4 months old. It is Pixma MX432. I have Windows XP and IE 8 in my desktop, and Windows 8 and IE 10 in my laptop, but printing is the same no matter what computer I use. I have been sharing this printer with this 2 computer since I got it, and never had any problems until these last couple of weeks.
Any suggestions anybody?
Thanks, E
03-25-2013 09:47 PM
Hello Edimerq.
Unfortunately, if the issue persists after cleanings and maintenance has been performed, additional troubleshooting will have to be done to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance with this particular issue.
This didn't answer your question or issue? Find more help at Contact Us.
03-26-2013 04:52 PM
Thanks Michael for your reply. I will try the "Contact Us" as you suggested.
E
05-22-2017 06:39 PM
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
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RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
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