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Return question: Wrong return shipping label used

monicacardona0
Apprentice

I need help! I did a return through Fedex and I put the address that was on the shipping tracking label. I didn’t know know it was suppose to the label from inside the box. Did i make a huge mistake?  I’m already upset that I had to pay to return the lense. Please help. 

2 REPLIES 2

Tintype_18
Authority
Authority

Can't help with the first part but few companies pay return shipping unless under certain circumstances.

John
Canon EOS T7; EF-S 18-55mm IS; EF 28-135mm IS; EF 75-300mm; Sigma 150-600mm DG

Danny
Moderator
Moderator

Hi, monicacardona0!  If you bought that lens from Canon USA, we recommend calling our sales team for further guidance.  You can reach them Monday through Friday at 1-800-385-2155.  We look forward to your call!

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