MP Navigator EX will not open

[WolverineSam]

Hi.  Sorry to open this long dormant thread.  I too cannot open MP Navigator EX.  I have a Mac running OSX 10.13.2.  I opened the Canon Solutions Menu.  But when I click on "Scan/import photos or documents" MP Navigator will not open.  I downloaded the two drivers on Canon USA's website, namely 14.11.5a and ICA driver 4.1.4a, and installed them, but Navigator still will not open.  HELP!!!  Thanks!

Sam

[Glenpissedoff1]

Hi,

   I am using Mac OS Catalina, my printer/scanner is Pixma MX310.  This is the message I get 

Cannot start the MP Navigator EX. Check the following points.

1. The supported model of this software is as follows. Check your product model is listed.

Canon E500 series
Canon MG2100 series
Canon MG3100 series
Canon MG4100 series
Canon MG5300 series
Canon MG6200 series
Canon MG8200 series

When your product model is not listed, install correspondent MP Navigator or MP Navigator EX.

2. MP driver/scanner driver which supports your product model is installed.

3. Your product model is connected to PC properly and the power is ON, if there is a power supply.

4. Reconnect the USB cable when connected with USB

What should I do?