Hi, Julimicco!
So that the Community can help you better, we need to know exactly which Canon camera model you're using, what kind of phone you're using (Android or iOS), and which app you're trying to use to make that transfer happen. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
