My image Garden

[timfc0649]

Every time I try to use My Image Garden, my computer freezes and I have to hold the power button to shut down completely, then re-boot.  Printer is MG5420, Computer is Dell Inspiron 1545, Intel Core 2 Duo 2 ghz, 4gig ram, Windows 7 Home Premium.

So far I have been unable to use My Image Garden, and therefore I cannot print on discs (my main reason for buying this printer).

Anyone else having this problem? Any solution?

[BobinPhoenix]

Fixed Image Garden on my PC.  MIG would freeze while opening and would have to be stopped in Task Manager.

This is the goofiest fix I've ever found but it worked here on 2 Windows 10 PCs.

Do this:

Uninstall all the Canon software on your PC

Do a restart

Reinstall the printer package

Do a cold shutdown, then start PC 

Try to open Image Garden, it may open now, if not

Open IJ Scan Utility, 

Click Settings

Change the save location to a another folder

Scan a test Document, it should appear in the new folder

Set IJ scan back to defaults

Scan again, at this point MIG should open normally.

Good Luck!

It is now 9/3/20 and it's still working!