01-11-2013 10:36 AM
01-13-2013 12:00 PM
Jheinz442,
Please try removing the batteries, then cleaning the contacts on the batteries and inside the battery compartment using a soft microfiber cleaning cloth. If the camera still does not power on when fresh batteries are installed, it will need to be repaired.
To start your repair process, you'll need to complete a Repair Request on our website.
If this is a time sensitive-matter, additional support options are available at Contact Us.
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
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