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LiDE software install stalls at stage 3 after detecting scanner and fails to complete

jeff039er
Apprentice

I've tried running the installer multiple times on 2 PCs and both stall at the same spot in stage 3 after detecting scanner.  The scanner itself works with other software and on a Mac.  The PCs have Windows 10 Pro 64-bit Version 10.0.19042 Build 19042.  Any ideas?  Thanks.

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi jeff039er,

 

What model Canon scanner do you own?

 

 

 

 

 

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