06-16-2020 10:52 PM
Can't add my new camera to "MyProducts" list on official site, after adding a camera it's dissapearing from the list for some reason. Unfortunately, support wasn't able to help with it... would be happy to get any suggestions. Thank you in advance.
06-17-2020 10:11 AM - edited 06-17-2020 10:16 AM
Log into your My Canon Account.
Select Product Registration
Now enter the name
After inputting the above, you have to "save" the registration. What message do you see after this is done?
06-17-2020 11:40 AM
Thank you for your message.
I've done that multiple times, most probably I am getting into undocumented flow, after registration I am getting email that my product was added, but few secs later it's dissapearing from the list my gut feeling says that it's happened after I delete the product with opened support cases.