07-25-2013 02:46 AM
I usually have no problem downloading my pictures and videos. However, now my laptop or my PC computer is not recognizing the device, after I plug it into my USB port, then turn it on. Usually when I plug in any device there is a musical note, which lets me know the device is active on my computer, now there's nothing. I'm not sure if I need to insert a disc, which I do not have, or download a driver? HELP!
07-27-2013 12:22 PM
Hello danroyer.
The community is eager to assist! To ensure the most accurate information is provided, we’ll need to know the version of Windows or Mac in use. We look forward to hearing back from you!
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.