01-17-2023 09:03 PM - last edited on 01-18-2023 08:57 AM by Danny
Recently, I got an EOS Rebel T8i, for Christmas. This camera I was gifted was defective, as though the screen didn’t work. I contacted Canon support and got my RMA number. I then requested an exchange. I sent this camera back on December 29, 2022 (12/29/22) and it shows it arrived at the address I was given when I contacted Canon support on January 5, 2023 (1/5/23). I have gotten no further emails, information, or updates on whereabouts my package is. If anyone is able to provide any details or how long the process takes, please let me know. Or if there must be more contact through Canon support it would be wonderful if someone would let me know, thank you all!
01-17-2023 10:52 PM
Sory to hear this. I'd start here.
Canon U.S.A. Inc./Customer service
1 (800) 652-2666
Bay Area - CA
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01-18-2023 08:56 AM
Hi, Casswm! Our sales team can answer your questions regarding returns and exchanges. You can reach them weekdays and Saturdays at 1-800-385-2155. Be sure to have your order number or RMA number handy when you call.
We hope to talk to you soon!
03/02/2023: New Firmware Updates Are Available:EOS R7 - Version 1.3.0EOS R10 - Version 1.3.0
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
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