M50 External Mic issue (static noise)

[Pyrodragnix]

For some reason, I tried using both Shotgun mic and a wireless mic and both have this static noise background. You know that uncomfortable noise it makes because maybe mic is not plugin right. I tried to put sound in auto to manual and failed. Turn off wind filter disable and attenuator to enable. Disable both wifi and Bluetooth still make that noise. Please help me.

[Tim]

Hello Pyrodragnix, 

I am sorry to hear this occurs.  We suggest using a new microphone.  If the issue persists then we suggest sending this into Canon to get this issue resolved.  

You may fill out an online repair request form at the following link to setup your repair using our online service.

www.usa.canon.com/repair