Files Not Saving?

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08-02-2018 09:29 PM
It says "IMG_7425.JPG already exists. Do you wish to replace it?"
I click Yes
Then this message comes up
"Cannot access folder"
I don't know what it met by that. I can't save any of the photos that I have edited. It comes up with the same message each time.

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08-02-2018 10:13 PM
Hello AnzuNakadai,
Is the drive that you are attempting to save to on a virtual disk, remote or networked drive? If it's not a local disk, the program may exhibit this error message.
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08-03-2018 02:02 PM
What computer? What software are you using? Is this a camera issue or your computer?
EOS 1D, EOS 1D MK IIn, EOS 1D MK III, EOS 1Ds MK III, EOS 1D MK IV and EOS 1DX and many lenses.

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08-03-2018 03:54 PM
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08-03-2018 04:10 PM
OK that helps.
"Then this message comes up
"Cannot access folder""
You don't have sufficient rights to open that folder on the PC. You need to try and save them in a folder you control. Try saving them to your desktop.
EOS 1D, EOS 1D MK IIn, EOS 1D MK III, EOS 1Ds MK III, EOS 1D MK IV and EOS 1DX and many lenses.
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08-04-2018 07:38 AM
@AnzuNakadai wrote:
I'm using DPP4 which is Digital Photo Professional 4. I'm not sure if this is an error from my laptop or the program itself. The computer I'm using is a Compaq.
For whatever reason, DPP does not like to overwrite files. Either using a different name to save the file, or either delete or move the files in the destination folder.
"Enjoying photography since 1972."

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03-22-2019 03:30 AM - edited 03-23-2019 03:34 AM
@AnzuNakadai wrote:
I just got done editing a .JPG, and for some reason I can't save. I would click Save As and click save at the bottom
It says "IMG_7425.JPG already exists. Do you wish to replace it?"
I click Yes
Then this message comes up ttrockstars play
"Cannot access folder"
I don't know what it met by that. I can't save any of the photos that I have edited. It comes up with the same message each time.
I am having same problem. Any proper solution ?
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03-22-2019 09:23 AM
It is an error created when the user/app does not have the correct permissions to access a Library folder. The most common cure is to access the folder using the Library “mechanism”, instead of navigating directly to the folder from the root directory.
"Enjoying photography since 1972."
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03-22-2019 10:29 AM
"I am having same problem. Any proper solution ?"
Try running DPP4 as Administrator.
EOS 1D, EOS 1D MK IIn, EOS 1D MK III, EOS 1Ds MK III, EOS 1D MK IV and EOS 1DX and many lenses.

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06-07-2019 06:53 AM
So this is a new issue, but it is most certainly not user based.
I am an admin on my custom built PC which runs windows 10. Something changed, because up until 1 week ago I was able to save my edits but now I can not and get this error.
It has to be a setting/update that went out (windows) that is now blocking the save feature. I am not entirely sure where to go, but I have attempted a roll back and it still doesnt change it. I also uninstalled and reinstalled DPP4 and nothing (oddly enough, I cant even open DPP4 after the reinstall.)
Any suggestions would be appreciated.
