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New Contributor
Posts: 1
Registered: ‎06-29-2013

EOS 40D showed BUSY when depressing shoot button. Now it won't turn on.

My EOS 40D showed BUSY when depressing the shoot button. Added new, full charged batteries, same result. Now, the camera will not turn on.

Respected Contributor
Posts: 1,005
Registered: ‎10-23-2012

Re: EOS 40D showed BUSY when depressing shoot button. Now it won't turn on.

Hello jscanon!


Thanks for the post.  You may try removing the battery from the camera and cleaning the electrical contacts on both the battery and the camera with a soft microfiber cleaning cloth.  If the camera still does not power on, it will need to be repaired.


To start the repair process, you'll need to complete a Repair Request on our website.


If the camera is more than a year old, you may participate in the Canon Loyalty Program instead.  The Canon Loyalty Program option allows you to replace your current camera for a discounted fee, plus shipping.  The original non-functioning camera would then be returned to Canon USA for recycling using a prepaid shipping label that would be provided.  

If you would like to take part in this option, please call our Sales Department at (800) OK CANON (800-652-2666) seven days a week, 8am to Midnight.  Let them know you have been working with online support and the Canon Loyalty Program was offered.  Be sure to have your serial number for your camera at the time of your call.

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