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New Contributor
Posts: 4
Registered: ‎02-28-2021

Canon eos rp hang problem

Hello...when i turn on wifi and Bluetooth function of this camera, the camera become hang..Then again it restarted..i have updated it..And roll back to many firmware versions.. But not nothing is working.. Also reset all setting
Esteemed Contributor
Posts: 3,253
Registered: ‎11-19-2017

Re: Canon eos rp hang problem

[ Edited ]

Greetings,

 

Current FW is v1.6.0 as of today.

 

If there was a problem with v1.6.0 we would have heard about it by now.  It was released Nov. of 2020.

 

Your issue is likely related to one of the following:

 

-Incomplete FW flash

-Corrupt Camera settings

-Faulty lens, 3rd party adapter

-SD card - incorrect formatting, incompatible card

-Network related issue with your environment, wireless router or mobile device

-Malfunctiuoning hardware (camera)

 

Questions for you:

Was the camera new or used?

What is the brand / model of the SD card you are using? 

Is the card full size?

Have you tested with another card or no card installed?

Is the behavior the same?

 

What lens are you using?

Have you tested with another lens or with no lens attached to the camera?

Is the behavior the same?

 

Are you using an adapter ring?

Canon brand or other?

 

Troubleshooting:

-Reset the camera's settings in "M" mode

-Pick a FW version and stick with it (just 1)

 

-I would suggest reflashing the FW.  Card should be formatted in the camera.  .FIR file should be put on the root directory of the card.

 

What are you trying to connect the camera to?

Wireless router?

Mobile device?

 

Does the camera freeze when you try to make the connection or simply when wireless and bluetooth are enabled?

Provide more specific information about the behavior. 

 

 

~Rick
Bay Area - CA
~6D2(v1.1.0) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100 ~ImageClass MF644Cdw ~LBP622dw
New Contributor
Posts: 4
Registered: ‎02-28-2021

Re: Canon eos rp hang problem

1.The camera is new..i have bought it 16 December 2020
2.using sandisk ultra 170mb/s sd card..full size card
3.i have tested it with another card and no card.. The behaviour is same..when i turn on Bluetooth or wifi function it become freeze and restarted.
4.i am using viltrox ef-R2 adapter and canon 50mm 1.8 ef lens
5.i have tested with no lens..but same behaviour..
6.using viltrox ef-r2 adapter
7.reseted camera in m mode but still same..installed and roll back other fw but still same
New Contributor
Posts: 4
Registered: ‎02-28-2021

Re: Canon eos rp hang problem

When the qr code is showed,the camera become freeze and restarted..I used it wifi for 4 times after buying it
Esteemed Contributor
Posts: 3,253
Registered: ‎11-19-2017

Re: Canon eos rp hang problem

[ Edited ]

Greetings,

 

You've done the recommended checks:

 

Behavior exists across multiple FW's

Reset camera

Tried with different, and no card installed.

No lens installed

Behavior occurs when either wireless feature is enabled and camera restarts on its own

 

One last thought...  the battery? (slim chance this has anything to do with it)

 

Doesn't sound promising.  I recommend you send it to Canon for inspection. 

~Rick
Bay Area - CA
~6D2(v1.1.0) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100 ~ImageClass MF644Cdw ~LBP622dw
New Contributor
Posts: 4
Registered: ‎02-28-2021

Re: Canon eos rp hang problem

How can i test the battery?
Esteemed Contributor
Posts: 3,253
Registered: ‎11-19-2017

Re: Canon eos rp hang problem

Greetings,

Use another one.  I would hope you have more than one.  All mirrorless camera with EVF use a lot of battery power.  

 

The last thing you'd want is being out somewhere with a dead or non-functioning battery.  

~Rick
Bay Area - CA
~6D2(v1.1.0) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100 ~ImageClass MF644Cdw ~LBP622dw
New Contributor
Posts: 1
Registered: ‎04-08-2021

Re: Canon eos rp hang problem

I am having this exact same issue. Brand new camera.
New Contributor
Posts: 2
Registered: ‎04-20-2021

Re: Canon eos rp hang problem

My RP just started doing the exact same issue.

New Contributor
Posts: 2
Registered: ‎04-20-2021

Re: Canon eos rp hang problem

I just spoke with canon support about this issue. They advised that there is no known problem as of yet and I have setup to return my RP body for service. Pretty disappointed as I've only owned the RP for 3 weeks.
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